• Introduction to the Course
  Learn to manage, customize, and automate business processes using Salesforce CRM.

• Introduction to Salesforce
  Understand Salesforce architecture, cloud offerings, and CRM basics.

• User Management
  Create and manage users, roles, profiles, and permission sets.

• Object & Field Customization
  Customize standard and custom objects, fields, layouts, and record types.

• Workflow Automation
  Implement workflows, process builder, and approval processes to automate tasks.

• Reports & Dashboards
  Build custom reports and visual dashboards for business insights.

• Salesforce Security
  Set up org-wide defaults, sharing rules, and field-level security.

• Lightning App Builder
  Create powerful user interfaces with Lightning components and app pages.

• Apex Programming Basics
  Learn Apex coding to build custom logic and controllers in Salesforce.

• Triggers & Batch Apex
  Automate complex tasks using Apex triggers and scheduled batch jobs.

• Integration & APIs
  Connect Salesforce with third-party apps using REST and SOAP APIs.

• Real-Time Projects & Certification
  Work on real CRM projects and prepare for Salesforce Admin or Developer certification.